Allison Ucci, Senior Graphic Designer, Symmes Maini & McKee Associates“After leaving college, where I received captioning in the classroom on a daily basis, I entered the workforce without any services and felt lost in meetings and client conversations. I couldn’t participate, and communication is a key part of my job as a designer. The CART service through the state requires notice a month in advance to get services—making it impossible to reserve for meetings. After doing research (and knowing something better must exist), I quickly found CaptionAccess. Not only do they grant requests as quickly as one day in advance, they offer a range of captioning options for different meeting types. The staff is above and beyond friendly, knowledgeable, and patient. The entire process feels completely personal, and I know they truly care about the service they are providing.”
Matt Sullivan, Director of Disability Services, Saint Louis University“Saint Louis University began utilizing CaptionAccess as its remote CART service provider in Fall 2016. Although there were initial hesitations transitioning from on-site to remote CART, the experience has been nothing but positive. From an administrative standpoint, CaptionAccess has provided top-notch customer service and consistent updates regarding student concerns and interactions. In addition, our students have truly enjoyed working with the captioners assigned to their courses. Initially, the decision to move towards CaptionAccess as our institution’s remote cart provider was financial. The decision to stay with CaptionAccess is due specifically to the level of support that has been provided to both our office and to the students utilizing the services.”
Michael Nanus, Producer/Editor, “Conquering Kilimanjaro”“We were in the midst of creating a special project that was near and dear to our hearts. When we decided that we wanted to reach an even larger audience, we turned our attention from theatrical release to broadcast, DVD, and digital download. In addition, we knew we needed to have our film closed captioned. CaptionAccess provided their services with the same care and with absolute accuracy by providing us with the necessary files to both caption and subtitle our film. Working with Bill and his team made the entire process seem absolutely effortless.”
I. King Jordan, President Emeritus, Gallaudet University“Technology is changing the way people receive information and the way people are trained and educated. When educational webcasts are not captioned then people who are deaf or hard of hearing don’t have the same access or the same opportunity to learn that people who can hear do. It’s so easy and inexpensive to get webcasts captioned—if webcasters knew how many more people they could reach with the simple addition of captions to their broadcasts, it would seem a no brainer to add them. CaptionAccess is unusual among captioning companies in that it advocates and educates for online inclusion in addition to providing services to make it happen.”
Amy Larsen, Marketing Specialist, Siteimprove“Siteimprove is committed to providing accessible resources for its customers, prospects, and employees. CaptionAccess’ real-time closed captioning and transcription services enable us to enhance the quality of videos, webinars, and training material to ensure more inclusive online experiences.”
Johnny B. Truant, Author and podcaster“CaptionAccess has opened my eyes to the value of captioning, transcribing, and generally making the work I do online more accessible. By providing access, I’m getting deaf and hard-of-hearing people signing up for workshops and events they never could have signed up for before… which means more sales, which means more income. Consider me sold!”
Kathlene Collins, Publisher, Inside Higher Ed“CaptionAccess has provided captioning for deaf and hard-of-hearing participants for all Inside Higher Ed webinars since September, 2012. We do as many as four a month, on topics that range from the arcane (competency education and assessment) to the REALLY arcane (game design elements in online course development). CaptionAccess does a fantastic job — captioners are scheduled quickly, show up on time, do a wonderful job during the live event, and provide transcripts in 24 hours (often less). The good will Inside Higher Ed has accrued by providing this simple (and very economical) service is enormous. And CaptionAccess is a genuine pleasure to work with.”
Brian Jensen, Director of Emerging Markets, Communication Service for the Deaf“Bill Graham and CaptionAccess have done an outstanding job as our premier captioning provider of choice for all of the meetings, training seminars, and leadership summits held at CSD. From last-minute teleconference calls to multi-day board meetings, CaptionAccess provides awesome customer service and technical support, fulfilling every assignment for CSD nearly on-demand.
“Most important Bill Graham and CaptionAccess understand their customers and deliver on the promise of quality communication access for deaf and hard-of-hearing consumers every day. That’s a match for me and CSD big time!”
Marca Bristo, President & CEO, Access Living“Industry leaders across all private, public and non-profit sectors express a commitment to diversity, but the principle is often overlooked when applied to people with disabilities. A prime example is non-captioned videos and webinars, which send potential consumers, customers, and partners the message: “you are not wanted here.” As more of us acquire the tools to produce online content, it is critical that we integrate captioning into our programming. This will benefit not only people who are Deaf and hard of hearing, but also people learning English, children learning to read, airport travelers, and many others. Like many things related to accessibility, what works well for people with disabilities, works well for just about everybody.”
Student, Northern Kentucky University“Growing up Deaf always brought obstacles, especially with school. Through high school, I had sign language interpreters, but it was always difficult to follow the teacher, watch the interpreter, and take notes at the same time. Plus, I always felt out of place having a sign language interpreter in the front of the room and following me around.
Going into college, I knew I needed a better system for classes. CaptionAccess services are remote, which gave me the independence that I yearned for. The company has been very supportive, helping me overcome the obstacles I faced. Largely because of CaptionAccess, I’ve made the Dean’s List several semesters running and will soon graduate with my bachelor’s degree. CaptionAccess has been the backbone to my success, and I am ever so grateful for everything they have done for me.”